Job Description

What you can expect

Zoom's Customer eXperience (CX) Systems Engineering team is looking for an experienced and highly technical Data Platform Software Engineer to architect and implement comprehensive data warehouse solutions. The ideal candidate will possess strong expertise in data ingestion processes, API development, and building scalable data platforms. This position requires a highly driven self-starter with a "can-do" attitude who will take ownership of projects to deliver measurable value to key business stakeholders.

About the Team

Zoom’s Customer eXperience (CX) Systems Engineering team is responsible for designing, implementing, and maintaining platforms that enable efficient customer support through both virtual and live agent channels. This includes ownership of omni-channel contact center solutions (Zoom Contact Center), support ticketing systems (ServiceNow), and customer service automation platforms.

What we’re looking for:

• 6+ years of hands‑on experience in software development.
• Proficiency in Python and at least one compiled language (Java, C++, Go, etc).
• Strong experience with building and deploying end‑to‑end data products with a focus on authentication protocols, security best practices, and scalability.
• Familiarity with AWS and distributed architectures.
• Experience with Snowflake, Airflow and Data Engineering Pipelines.
• Experience with modern web frameworks such as Django, Flask, FastAPI (Python) or Spring Boot (Java).
• Expertise in API architecture and development (REST, GraphQL etc).
• Experience with authentication and authorization protocols (OAuth, JWT, SAML, etc).
• Experience with building CI/CD pipelines, preferably Jenkins.
• Experience with containerization technologies (Docker and Kubernetes).
• Experience with automated software testing (unit tests, integration tests, mocks etc).
• Experience with frontend frameworks such as React, Vue.js, or Angular for building web applications.

Responsibilities:

• Architect and implement comprehensive data warehouse solutions from inception, adhering to industry best practices and scalability standards to help solve complex business problems while providing a single source of data from the many systems CX teams utilize.
• Demonstrate agility in adapting and understanding complex and evolving data sources while maintaining accurate reporting and data ingestion.
• Design and implement data ingestion processes from multiple sources with advanced techniques to ensure data consistency, reliability, accuracy, and high availability across the enterprise ecosystem.
• Partner with engineers, data scientists and data analysts to implement and leverage Zoom’s CX data platform to design, guide and build new applications to serve the business.
• Design, develop, and maintain APIs for diverse use cases with appropriate access controls.
• Partner with AI developers to support the data needs to enable the implementation of complex AI features.
• Enhance Zoom’s CX Systems Data platform—understand the potential of emerging features of critical platforms, recommend upgrades, manage and deliver data‑driven applications and services.

Nice to have:

• Experience with MLOps workflows for deploying and scaling ML models.
• Familiarity with big data technologies such as Hadoop, Spark, or NoSQL databases.
• Familiarity with UI JavaScript frameworks and building web applications.
• Familiarity with GenAI design patterns (RAG, Agentic AI, LLM automation).

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In‑Person is indicated in the job description/posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.

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